EMEA Office
Groenenborgerlaan 16
2610 Antwerpen
Belgium
Our support team exists exclusively to give you the answers that you need and to create the solutions that you want. You can rely on us to jump into action on time, every time. No request is too big, or small!
Detailed product know-how is layered with enthusiasm, a smile, and a customer-first attitude. We're with you at every step until you're satisfied.
Nobody should feel as if they're just a number or communicating with a robot. Every single issue is read, answered, and followed up with care (by a human!).
Isn't it great when problems are solved before they even arise? We're constantly anticipating potential issues and addressing them before our customers do.
We love hearing your feedback on where we can improve and what we can modify or add to our platform to create your dream Scilife.
We're committed to nurturing every single one of our relationships daily in order to build long-lasting, fruitful, and flourishing partnerships.
Detailed product know-how is layered with enthusiasm, a smile, and a customer-first attitude. We're with you at every step until you're satisfied.
Nobody should feel as if they're just a number or communicating with a robot. Every single issue is read, answered, and followed up with care (by a human!).
We're constantly anticipating potential issues and addressing them before our customers do.
We love hearing your feedback on where we can improve and what we can modify or add to our platform to create your dream Scilife.
We're committed to nurturing every single one of our relation-ships daily in order to build long-lasting and fruitful partnerships.
Embark upon your course to success,
with Scilife as your guide from day one.
You’ll be up and running in no time with our fast, easy, and smooth onboarding process.
We're by your side every step of the way to help you:
There's so much to discover in Scilife! As you navigate your way around the platform, we're here as your copilot and can help you:
As your business grows, so will your requirements. Scaling up with Scilife is simple. We'll help you reconfigure, add modules, and fine-tune the platform to meet your growing needs.
Trine introduces how our Support System work
Núria explains how we help you migrate your data, settle your team in, and sort out validation if needed
Net Promoter
Score
Customer Satisfaction
on G2
Satisfaction
Rating Tickets
Churn Rate
“Not only does the Scilife team react promptly to tickets, but the Scilife support team listens to our ideas and dedicates time to fixing every issue, improving the system as a whole.”
Head of Quality Assurance & Qualified Person in 3P Biopharmaceuticals
"It's really self-explanatory once you are in the system and if we have any doubts I email Scilife support and we get an email back within the day from the support team at Scilife."
Sr Quality Management Consultant of Confinis CPM
"We were extremely pleased that Scilife prioritizes customer satisfaction and offers continuous and swift support when needed."
System Engineer at Olfactomics
“From the moment that we want to change something the Scilife team is very open to listening to our needs and opens an investigation. If it's something that is useful for multiple customers of theirs, for sure they will develop a solution because it only makes their system better.”
QA director at Livlina
Scilife 101:
All the answers you need
Read stories from our worldwide customers to learn how we help them boost the Life Science Industry.
A peer-to-peer space that provides a unique opportunity for quality professionals like you to join the conversation and exchange ideas.
EMEA Office
Groenenborgerlaan 16
2610 Antwerpen
Belgium
US Office
Scilife Inc.
228 E 45th St. RM 9E
New York, NY 10017
EMEA Office
Groenenborgerlaan 16
2610 Antwerpen
Belgium
US Office
Scilife Inc.
228 E 45th St. RM 9E
New York, NY 10017
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