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Customer Success

Your success
is our success

We’re here as your allies in finding a solution that works for you
Reach out
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Biocartis logo, Scilife customer
Polpharma logo, Scilife customer
Helius logo, Scilife customer
Yusen Logistics logo, Scilife customer

Stellar support you can rely on

Our support team exists exclusively to give you the answers that you need and to create the solutions that you want. You can rely on us to jump into action on time, every time. No request is too big, or small!
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Stellar Support

Detailed product know-how is layered with enthusiasm, a smile, and a customer-first attitude. We're with you at every step until you're satisfied. 

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People, not Tickets

Nobody should feel as if they're just a number or communicating with a robot. Every single issue is read, answered, and followed up with care (by a human!).

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Proactive vs. Reactive

We're constantly anticipating potential issues and addressing them before our customers do.

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Power to create

We love hearing your feedback on where we can improve and what we can modify or add to our platform to create your dream Scilife. 

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All heart and ears

We're committed to nurturing every single one of our relation-ships daily in order to build long-lasting and fruitful partnerships.

Your Journey to Success

We’re here to guide you as you skyrocket towards success!



Ready for Lift-off

Embark upon your course to success,
with Scilife as your guide from day one.

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The microscope-rocket smokes and takes off

A flawless takeoff/launch

You’ll be up and running in no time with our fast, easy, and smooth onboarding process. 

We're by your side every step of the way to help you:

    • Painlessly transition from your old system
    • Migrate and import existing data
    • Set up integrations with your favourite tools
    • Settle in and train your team

Explore Scilife Space

There's so much to discover in Scilife! As you navigate your way around the platform, we're here as your copilot and can help you:

    • optimize the platform to fit your needs
    • resolve any issues and remove roadblocks
    • sort out validation if needed
    • with stellar one-to-one support, to fit your processes
    • through personalized Q&A sessions for any questions 
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Trajectory to the stars

As your business grows, so will your requirements. Scaling up with Scilife is simple. We'll help you reconfigure, add modules, and fine-tune the platform to meet your growing needs.

    • Enterprise-ready solution
    • Audit success for companies of any size
    • New feature releases & modules added frequently
    • Updated Trainings & certifications

We stay by your side every step of the way

That means we’ll stick around long after onboarding and initial setup. In fact, we’re never going to leave you hanging! 
HubSpot Video

Trine introduces how our Support System work

HubSpot Video

Núria explains how we help you migrate your data, settle your team in, and sort out validation if needed

Scilife around the world

20 countries
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Numbers that make us happy

9

Net Promoter
Score

9,6

Customer Satisfaction
on G2

98%

Satisfaction
Rating Tickets

0% 

Churn Rate

Discover what Scilife clients think

“Not only does the Scilife team react promptly to tickets, but the Scilife support team listens to our ideas and dedicates time to fixing every issue, improving the system as a whole.”

 

Susana Santesteban 

Head of Quality Assurance & Qualified Person in 3P Biopharmaceuticals

"It's really self-explanatory once you are in the system and if we have any doubts I email Scilife support and we get an email back within the day from the support team at Scilife."

 

Bethany Kearney

Sr Quality Management Consultant of Confinis CPM

"We were extremely pleased that Scilife prioritizes customer satisfaction and offers continuous and swift support when needed."

 

Anton Kontunen

System Engineer at Olfactomics

“From the moment that we want to change something the Scilife team is very open to listening to our needs and opens an investigation. If it's something that is useful for multiple customers of theirs, for sure they will develop a solution because it only makes their system better.”

 

Karel Van Besien

QA director at Livlina

Resources

Subscribe to our Monthly Wrap up to be updated!
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Knowledge Base

Scilife 101:
All the answers you need


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Customer Stories

Read stories from our worldwide customers to learn how we help them boost the Life Science Industry.

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Scilife Community

A peer-to-peer space that provides a unique opportunity for quality professionals like you to join the conversation and exchange ideas.

Reach out, together we can transform Quality

We can transform quality from being a burdensome necessity to a seamless part of the way you do things. Accessible, quick, and easy for everyone.
And that can save lives! 

EMEA Office
Groenenborgerlaan 16
2610 Antwerpen
Belgium

US Office
Scilife Inc.
228 E 45th St. RM 9E
New York, NY 10017

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Contact Us

EMEA Office
Groenenborgerlaan 16
2610 Antwerpen
Belgium

US Office
Scilife Inc.
228 E 45th St. RM 9E
New York, NY 10017

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