EMEA Office
Groenenborgerlaan 16
2610 Antwerpen
Belgium
Senior level
Do you thrive on helping customers succeed by serving as a trusted advisor and guiding them to make the most out of their tools? Do you excel at optimising engagement processes to ensure customers achieve their goals and experience continued growth? Are you passionate about understanding customer needs, managing complex accounts, and creating impactful content that adds value throughout their journey?
Are you driven by the goal of maintaining high levels of customer satisfaction and retention, ensuring they reach their goals and continue to grow with the platform? Does the idea of working in the Pharmaceutical, Biotech, and Medical Devices industries excite you?
If you answered yes to these questions, keep reading—we might have the perfect opportunity for you!
We are looking for a Senior Customer Success Manager with a passion for technology and a background in managing larger, complex accounts within the SaaS B2B and Life Sciences sectors.
As a pivotal member of our driven and highly motivated Customer Success Team, your primary focus will be to understand and advocate for our customers' needs and goals.
In this role, your daily interactions with customers will be crucial in ensuring they have access to all the necessary tools, support, and training required to achieve their business objectives with our platform.
By working closely with our customers, you will play a key role in gathering insightful feedback, which is essential for continuously improving our product. You will have the opportunity to influence our product roadmap through close collaboration with the product development team.
Must haves:
At Scilife, we care about results. If you can deliver, then you belong with us. You will be working with a company with strong industry partners, a good track record with exponential growth in the coming years, and colleagues with big hearts, sharp skills, and a professional work ethic. We will allow you to work 100% remotely so that you can balance your work and your personal life the way you want. Say goodbye to pointless commutes and traffic once and for all. Let's save the earth together.
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EMEA Office
Groenenborgerlaan 16
2610 Antwerpen
Belgium
US Office
Scilife Inc.
228 E 45th St. RM 9E
New York, NY 10017
EMEA Office
Groenenborgerlaan 16
2610 Antwerpen
Belgium
US Office
Scilife Inc.
228 E 45th St. RM 9E
New York, NY 10017
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